What happens to VLA customers who currently own Premium 1000 and buy additive Licenses with Standard or Priority Maintenance? How will Novell manage the different levels of support?
Customer can keep their current Premium contract or may transition everything to the new offering (see point b above). If customer does NOT move to the new offering, they will have access to both types of support: P1000 with corresponding benefits AND product-specific entitlements to unlimited support and training for those products covered with Maintenance (assuming Maintenance is fully paid). Under the new offering, entitlements for support based on Maintenance purchases are automatic. As soon as the customer purchases Maintenance, they will have the information needed to access unlimited product-specific support. There will be no refund on any existing Premium Service agreement.
Related Questions
- What happens to VLA customers who currently own Premium 1000 and buy additive Licenses with Standard or Priority Maintenance? How will Novell manage the different levels of support?
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