What happens to undelivered parcels?
When the delivery fails at the first attempt a ‘no reply card’ is dropped at the address. Two more attempts are made during the period of the next 14 days and a card is left each time. Telephone contact is tried during this period to arrange suitable delivery time. The card dropped through the letter box advising ‘unable to deliver’ and requesting them to contact to arrange a suitable time to deliver or to make arrangements to collect the parcel. If all fails after two weeks the sender is contacted for further instructions and advised of failed attempts. A returns charge is levied which is 1.5 times original carriage paid to bring the parcel back.. If the parcel needs to be sent back again it will have to be booked as a new order.
