What happens to reclaiming bank charges in the meantime?
A. The FSA has given banks a waiver from dealing with bank charges reclaiming cases until after the case, meaning they needn’t respond to complaints in full for the moment. At the same time the Financial Ombudsmen also said it won’t look at any complaints either that relate to bank charges. The courts have also followed suit, yet the situation there is more complex and certain hardship cases may still be able to go via that route. However, it is still important to register you complaint with us as soon as possible.
