What happens to my PowerNet Global phone service if there is a power outage?
During an electrical power outage or a broadband power outage, all phone service, including 911 dialing, will not complete. However, during an electrical power outage, you can continue to keep active service by using an Uninterruptible Power Supply (UPS). This will provide power to your ATA, cable/DSL modem (broadband connection), and your phone. A UPS can be purchased by contacting your PowerNet Global Customer Care Representative at 866-200-4900 or at your local electronics retail supplier. During a broadband power outage, you will need to contact your current broadband supplier (if not currently supplied by PowerNet Global) for updates on the estimated time of power restoration.
