What happens to my old Enterprise HelpDesk projects when I upgrade?
The Enterprise HelpDesk Upgrade program automatically upgrades all your Enterprise HelpDesk projects. This includes all your definitions (such as users, groups, fields, queries, sorts, layouts, and reports), and all your data (the issues you are tracking). Workflow rules are also upgraded. However, there are some possible cases where workflow cannot be upgraded.
Related Questions
- I want to upgrade from a subscription of Red Hat Enterprise Linux 5 to Red Hat Enterprise Linux Advanced Platform. What happens to the subscription number for the original purchase?
- What happens to my old Enterprise HelpDesk projects when I upgrade?
- What happens to projects that are unsuitable and not selected?
