What happens to my issue when I contact SupportLink?
When you contact SupportLink to request technical support with a DataDirect Technologies product, we ask that you do so through one of the appropriate contact channels described above. In order to ensure that your issue will receive the most prompt attention, please do not contact an individual employee of DataDirect Technologies directly. Each technical support question, request for assistance, or description of a possible product defect will be logged and assigned to a unique case number on first contact. Our “one issue per case” policy ensures that each customer issue can be individually tracked and maintained by SupportLink. As a result, it is critical that you remember or record each case number that you receive for each issue that you report, as you may need to refer to a particular case number in any further communications with DataDirect Technologies.
