What happens to my documents if I decide not to renew my subscription with MyFamilyDocuments or if my account is closed?
If your MyFamilyDocuments subscription is canceled or your account is closed, MyFamilyDocuments will promptly send you a CD that includes all files stored on your account. Your Personal Data and other information may be retained in our archive or backup records. Federal and state regulations require that we maintain all information (including your personal information) submitted through the MyFamilyDocuments website for various time periods. In order to comply with these regulations, we cannot delete your information from our database.
Related Questions
- What happens if I don’t have enough credit on my account on the day the monthly subscription will be automatically deducted?
- What happens if I decide not to purchase a CrashPlan+ subscription after my trial (or my subscription expires)?
- What happens to the documents we generated if we cancel our ProDoc subscription?
