What happens to failed calls that dont get sent to agents?
DPTS Enterprise automatically tracks and reschedules failed contacts (Busy, No Answer, Answering Machines, Dropped Calls) based on options that the operator defines. These options can be changed at any time and take effect immediately. Calls that are not completed because of an “Operator Intercept” such as disconnected numbers can be automatically removed from the calling queue at the operators option.
