What happens to complaints after they are filed by OMI?
Complaints are reviewed by an intake person and a civilian manager. If the complaint merits investigation, it is assigned to a police or civilian investigator. Complainants receive a certified letter providing the investigator’s name and case number. OMI may request assistance in obtaining private information such as witness names, phone numbers, photos of injuries and damages, and medical records. At the conclusion of the investigation, a final letter is sent informing the complainant of the final case disposition.
