What happens to an Ascent system if the hardware key on a licensing server fails?
In the unlikely event of a dongle failure, Kofax Technical Support possesses a mechanism to allow your customer to continue running the system for 72 hours without a hardware key attached to the licensing server. This is achieved by issuing a temporary software key which is generated by Kofax Technical Support. Once the temporary license has been generated, a replacement dongle will be expedited to the customer. Please contact Kofax Technical Support during normal business hours for assistance. After hours support during the week is available for Certified Solution Providers with emergency issues only (such as dongle failure). If you leave a message and you are not a certified CSP with an emergency issue on an Ascent product, your call will be returned during standard business hours. There is no weekend technical support available except for Ascent Capture licensing issues. Please call 949.727.1733, select the licensing option from the Kofax phone menu (press 62 when prompted.), leave
