What happens to a complaint once it is submitted to TrustSolutions?
TrustSolutions will review the complaint and determine if further investigation is needed or if the complaint would be more appropriately handled by another agency. If the complaint has merit for TrustSolutions to investigate, then the complainant will be acknowledged and additional information may be gathered. If TrustSolutions can substantiate that potential Medicare fraud exists, then a referral to a law enforcement agency may be initiated. TrustSolutions may also initiate administrative remedies to effectively address the concern. The complainant will be notified of the resolution of the initial complaint.
