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What happens to a claim for CTB when the customer reports a change of address to a new property which has not been banded?

April 26, 2017address banded claim ctb customer happens Property reports

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What happens to a claim for CTB when the customer reports a change of address to a new property which has not been banded?

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A. The LA should make a decision on the ending of Council Tax liability at the old address. The processing time ends at that point. Any subsequent action to award CTB in line with the correct banding at the new address would be classed as a revision and would not count towards the indicator.