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What happens to a call that comes into the Oiled Wildlife Hotline?

April 26, 2017comes happens Hotline oiled Wildlife

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What happens to a call that comes into the Oiled Wildlife Hotline?

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The Oiled Wildlife Hotline headquartered in Houston is managed 24 hours by a call service company which generates an email with contact name, number, address and circumstance information that is routed to the Mobile Sector. The Mobile Sector Hotline hours are from 7am and have been expanded until 12 midnight, although Incident Command Center staff is onsite at 6 am and immediately review any emails generated between 12 midnight and 6 am for response. The Mobile Sector is currently working to have the calls routed directly to the Mobile Incident Command Center instead of being routed through Houston in efforts to improve efficiencies and response times. In addition, an Oiled Wildlife Capture Team is on call until midnight to rescue and transport any oiled wildlife reported during the evening hours.