What happens once the claim form is received?
Restore UK will check the details against the full database of matches which they hold. They will then send the claim to any bank listed as having a match to the name on the claim form. The claimant will receive a letter explaining what is happening and Restore UK will chase the individual banks for responses. Restore UK may write to the claimant asking for more information. Once one or more banks has indicated to Restore UK that they think a claim is valid, Restore UK will give details of a named person at the bank to the claimant and this person will get in touch with the claimant direct.
