What happens once a complaint is received?
Note that when a complainant is contacted by a Zoning Inspector to follow up on a complaint, the complainant contact information remains confidential. An investigation is opened by a Zoning Inspector, which includes site visits and surveillance. If investigation shows that probable cause exists, a courtesy letter is sent to the property owner of the dwelling in question via postal mail to inquire regarding the complaint. If there is no response, then a door hanger is placed on the dwelling. If a violation is verified through the investigation and inquiry, a Notice of Violation letter is sent to the property owner of the dwelling in question advising the owner to abate the violation. If the property owner cooperates with the Zoning Inspectors and abates the violation, the case is ultimately closed. If the owner does not cooperate, the Zoning Inspectors work with the Town Attorney to pursue legal action to resolve the violation.
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