WHAT HAPPENS IN THE EVENT OF A RECALL?
As members of the Hemophilia Community, we realize the importance of expedient notification in the event of a recall. FSN has a system set up to contact you within 24 hours of any recall notice if we have dispensed the product to you. We will utilize all available contact information to reach you 24 hours a day/ 7 days a week. FSN will also replace the product as soon as possible and send you a Fed-Ex waybill to return the recalled product to us. FDA regulation requires all recalled products be returned to the manufacturer to be destroyed.
