What happens in the event of a chargeback?
A chargeback is when a credit card merchant refunds a customer after the customer successfully disputes an item on their credit card statement. Unfortunately there are a small percentage of players that abuse this system. After making a successful deposit these abusive players claim they never made the purchase so they can get their money back from the credit card company. Our casino takes every possible measure to prevent chargeback abuse, however, in the unlikely event that they occur, the amount will be deducted from the casino revenue and it may negatively affect your commission.
Once a transaction is disputed by the issuing bank or the cardholder, we will verify that the dispute is valid and is reported within the time frame given in the association rules and regulations. Once the request is found valid, we will notify you about the chargeback and may deduct the charged back amount plus any applicable processing charges from your business checking account. These deductions may be reversed if you provide appropriate documentation within the specified time frames that meets the Visa®/MasterCard® reversal or re-presentment requirements. Back to top21.
