What happens in case the security agents on the departure terminal request that the luggage be opened – after it was already wrapped?
Although the liability for the baggage content and complying with both customs and security regulations are only the passengers’ responsibility, our company policy is – as far as possible – to reimburse the money or to process again the baggage that is opened independently of the owners’ will. The stretch film allows the X-ray scanning, so the need to open the baggage after sealing due to a supplementary security control is generally a very rare occurrence.
