What happens in case of no-show or of a cancellation?
A client can cancel either with the hotel or through BHR. In case of cancellation through the hotel, the hotel must give notice of it to BHR within the same day, so as to update the payment details. The hotel’s cancellation policy applied must be clearly stated in the BHR web pages. If the client doesn’t cancel within the established time published, or in case of a no-show, the hotel can apply a penalty fee on the client’s credit card, which will have been left as a guarantee at the time of booking.
