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What happens in a formal complaint investigation?

April 26, 2017complaint formal happens investigation

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What happens in a formal complaint investigation?

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The complaint investigator is assigned and has 15 working days to try to resolve the complaint to you or your guardian’s satisfaction. The investigator must interview the people involved and any relevant records or documents, then prepare a report of the investigation with a proposed resolution. The investigator must give this report to you or your guardian.