What happens in a complaint investigation?
A complaint is an allegation of a violation of administrative rule related to licensed child care centers. Complaints alert the Department of Children and Families (DCF) to possible problems at facilities. Complaints may be submitted to the DCF by telephone, fax, letter, electronic mail or personal interview and may come from a variety of sources, such as parents and other family members, neighbors, center staff, social service and law enforcement personnel, other community members and anonymous sources.
