What happens if we place a system issue call at 9 pm Saturday night?
iCarol responds in less than 24 hours on any system downtime issues and in one business day for any other issues received by phone or email. The iCarol system is monitored very closely, so we usually know before anyone else if there is a system downtime issue. Our response time has been so good in this area that our uptime since we started using an independent party (McAfee Secure) to monitor it (in April 2005) is consistently over 99.9%, which is considered better than world class. Check out how we make sure iCarol is secure with your call center’s data.
