What happens if there is static on a telephone line?
Static on the telephone line is normally caused by a problem with the cable infrastructure. The cabling is not covered under the ServiceNOW agreement. Technician trouble-resolution of the cabling is done on a “time and material” basis. Q: Is Conversant hardware and software covered under the ServiceNOW agreement? A: Conversant hardware can be added as adjunct equipment. In this case, replacement of Conversant hardware is included but Conversant software is not. The reason is that software programmers custom-design Conversant software for specialized applications. Conversant software trouble-resolution is done on a “time and material” basis. Q: Is the Universal Power Supply (UPS) covered under the ServiceNOW agreement? A: The UPS can be added as adjunct equipment. In this case, replacement of the actual UPS equipment is covered, but replacement of the batteries is not. The reason is that batteries deteriorate over time and after five years normally need to be replaced. Q: Are Call Accou
