What happens if there is a rating/testimonial dispute?
In order for our system to work ServiceBuddy.com must remain an neutral party in these events. In the event that a contractor has a dispute with a rating or testimonial left by a homeowner, ServiceBuddy.com will review the case by contacting both parties and making a judgment that is fair to them and all future homeowners. While the dispute is being resolved we will place the review on hold until it is resolved. In the future service companies will be able to post a comment in response if they feel it is necessary to explain a review by a member.
