What happens if there is a complaint against an EAQUALS member by a student or a member of staff?
There are five stages: 1. The complaint must first go through the institution’s own complaints procedure 2. When this is exhausted, a written complaint to EAQUALS can be made to EAQUALS on a standard form 3. EAQUALS attempts to mediate between the institution and the person making the complaint 4. EAQUALS may carry out a spot-check at the institution if deemed necessary 5. If mediation is not successful, the complaint will be passed on to the EAQUALS independent Ombudsman, whose decision is final.
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