What happens if there are problems with the keys, locks or alarms?
* If there are lock or key problems when we call, we will try to contact any designated key holder in the first instance. Our concern is always for the cats’ welfare so if there is no alternative we will call a locksmith. If there are problems with alarms, if necessary we will call an alarm engineer. It is essential that on every booking we are aware of any changes to code words/numbers for any alarms in case of problems. You should also provide us with the telephone number of your alarm engineer in case of any problem. Any charges made by third parties to rectify problems are the responsibility of the client.