What happens if the workers compensation insurance company will not return my phone calls?
You deserve to have your workers’ compensation claim dealt with promptly. The insurance company should have an adjuster assigned to your case to promptly handle your calls and concerns. The insurance company has an obligation to promptly pay your weekly benefits, reimburse you for mileage and prescriptions, and arrange and pay for medical treatment. There is no reason for you to have to wait for days, if not weeks, for these things to happen. Similarly, the insurance company has a duty to tell you promptly after your injury if the company is going to accept your claim. If the insurance company does not inform you promptly after your injury whether it will accept your claim, or if you have significant delays in receiving weekly benefits, mileage reimbursement, medical treatment, you should call Iowa Workforce Development, Division of Workers Compensation (DWC) in Des Moines . A DWC representative may be able to cut through the red tape for you, and get the insurance company to handle yo
