What happens if the Web Defense Service experiences an outage?
In the unlikely event of a prolonged outage of the Web Defense Service, your IT staff or end users are able to restore (unprotected) access to the Internet by reconfiguring their browsers or internal Web proxy servers to route traffic directly. We suggest that you prepare a step-by-step instruction sheet that your IT group or end users can use to temporarily reroute Web traffic directly to the Internet, bypassing the Web Defense Service until the outage has been resolved.