What happens if the value of gold changes after I’ve sent in my items?
Our prices are based on the London Gold Fix price for gold which is set at 10:30am and 3pm daily. Our valuation for your gold will be based on the London Gold Fix price applicable when we receive your items. We will then email or telephone you with an offer for your gold and that offer will be valid for 24 hours from the time that the email is sent by us, or from the time that we contact you by telephone. If you decide NOT to accept our offer for your gold, your items will be returned to you by special delivery. Please note that we reserve the right to charge for postage and packaging when returning items to you.
