Important Notice: Our web hosting provider recently started charging us for additional visits, which was unexpected. In response, we're seeking donations. Depending on the situation, we may explore different monetization options for our Community and Expert Contributors. It's crucial to provide more returns for their expertise and offer more Expert Validated Answers or AI Validated Answers. Learn more about our hosting issue here.

What happens if the technical support team diagnose a problem with the sensor that cannot be fixed on site?

April 26, 2017Diagnose fixed happens problem sensor site TEAM technical support

0

Posted

What happens if the technical support team diagnose a problem with the sensor that cannot be fixed on site?

1 Answer

0

Posted

If a problem exists with the sensor that cannot be fixed on site the unit will need to be returned to Hydronix for repair. Please contact your local distributor to arrange this. Dependant on the age of the unit, a service replacement unit may be sent to you in exchange for the faulty sensor (which must be returned to your distributor). This is a reconditioned unit which is fully upgraded with the latest firmware and circuitry and can be used in place of the faulty sensor. It also comes with a 6 month warranty.