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What happens if the Support Engineer and my computer have different screen sizes or resolutions?

April 26, 2017Computer different engineer happens resolutions screen support

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What happens if the Support Engineer and my computer have different screen sizes or resolutions?

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During a support session the Support Engineer has the option to scale the screen being viewed to fit the the size of his or her own physical display settings. For best results your screen resolution can be lowered by yourself or the Support Engineer, this will increase the overall performance of the session, however this is not always a necessary step. To change your monitor’s display resolution for Microsoft Windows, use the Display settings icon from within the Control Panel.