What happens if the repair records given to me by the dealer state that the problem was not found?
In lemon law cases manipulation and/or poor preparation of repair records is one of the biggest concerns. When a vehicle is taken to a dealer for a warranty repair, several copies of the repair order are generated within the service department, most of which you the customer, never even know about. Each repair typically contains the following copies: customer; warranty payment; accounting and a hard copy showing all of the mechanic’s notes produced for each and every repair. Such notes are not made available to the customer. Often, the customer copy will list a problem complained of but the dealer action performed in response may read “could not duplicate customer concerns”. It is also not unusual for the hard copy to show the mechanic found the problem but has been instructed not to attempt any repair because no corrective procedure exists to solve it. In this situation, the customer goes away with the false impression that his or her vehicle is properly operating and will unknowingly
Related Questions
- How does a purchasing dealer return rejected goods to the seller? What happens in case such a dealer is not registered under the State VAT Act?
- What happens if the repair records given to me by the dealer state that the problem was not found?
- How Many Chances Does The Manufacturer Or New Motor Vehicle Dealer Have To Repair The Problem?
