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What happens if the professional credentials are not up-to-date or the identity does not have professional credentials associated with it?

April 26, 2017associated credentials happens identity professional up-to-date

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What happens if the professional credentials are not up-to-date or the identity does not have professional credentials associated with it?

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This situation may occur when credentials are new, which would be more of an issue with internally-imported credentials. When such an issue occurs, the user will be referred to the Help Desk who will have the ability to make a telephonic query for such information.