What happens if the payee states that they never received an EagleNET customers payment?
The customer must contact the EagleNET Customer Service Department by phone or by completing an online Payment Inquiry to provide all relevant information about the payment (i.e., payee name, date of payment, dollar amount, due date, etc.). A Payment Inquiry Representative will research the error and contact the customer with a resolution. In the event that our bill payment service or the payee was at fault, the customer will be refunded any late fees or finance charges.
Related Questions
- What happens if a customer receives a lump sum payment and they subsequently discover that they have been misdiagnosed and do not have the disease? Will the payment be recovered?
- What happens if the payee states that they never received an EagleNET customers payment?
- How does the customers payment get transferred to the payee corporation?
