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What happens if the parcel is damaged or has been opened / mistreated?

April 26, 2017damaged happens mistreated opened parcel

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What happens if the parcel is damaged or has been opened / mistreated?

1 Answer

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Posted

Contact the courier his details are there on the delivery slip, you will have to contact the courier not later than 1 day after the delivery and open an investigation file. The courier will conduct the necessary investigations concerning the damaged parcel. They will then provide you with a report that you can send back to us with the product. Upon the receipt of the product we will either reship your order or offer you a full refund. For opened or damaged DPD deliveries, DO NOT sign for or accept the parcel and instruct the driver to return the parcel to us. In both cases, please contact us immediately.