What happens if the machine stops working?
In the unlikely event that you experience problems with your machine then please call us as soon as possible. If we can’t give advice over the telephone to fix your problem then an engineer will be sent the next working day (between 09.00 and 17.00). If the machine still cannot be fixed then a replacement will be issued on the spot. All service calls are free of charge unless the damage to the machine is proven to be user error. User error service calls will be charged.
