What happens if the landlord or tenant cannot contact the other party to agree how the deposit should be returned, or where one party is being un-cooperative?
A. A ‘single claim’ can be submitted in these circumstances. If the landlord is unable to contact the tenant, he can submit a single claim indicating the reason for the claim, including evidence. If a tenant cannot contact the landlord and makes a single claim, no other reason is required as the deposit is the tenant’s money. A single claim can also be made, if both the landlord or tenant are contactable, but one party refuses to co-operate – either in agreeing deposit release or agreeing to resolve any dispute via ADR or court. Refer to Q.22 for what happens in the event of a dispute.
Related Questions
- What happens when the landlord seeks to use all or part of the security deposit for damage expense and/or arrears of rent and the tenant will not consent in writing?
- What happens if the landlord or tenant cannot contact the other party to agree how the deposit should be returned, or where one party is being un-cooperative?
- In an eviction case, what happens if a tenant and a landlord can agree?
