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What happens if the item arrives damaged or is lost?

April 26, 2017arrives damaged happens Lost

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What happens if the item arrives damaged or is lost?

1 Answer

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Posted

We insure our shipments – if your item is damaged by the shipper you must contact us the same day of the receipt, to open a claim for replacement and present proof of the damage to the shipper. Please note that you will need to save the box and packing materials for the shipper to inspect and provide pictures of the damage. The insurance is void otherwise. We will not be responsible for damaged merchandise not in its original packaging.