What happens if the installer can’t find a clear view of the satellite from my residence (no line of sight)?
The installer may be able to mount the satellite dish on a pole on your property (additional cost), or may use a different modem and dish that communicates with an alternative satellite. Most new customers will have a Ka dish installed. The Ka dishes point to a specific satellite. However, approximately 3% of HughesNet customers will not be able to access this satellite as a result of trees or other obstacles that block the signal from the satellite to the home. In these cases, Hughes can offer slightly slower Internet access via another satellite with download speeds up to 700 Kbps, 1.0 Mbps, and 1.5 Mbps; and upload speeds up to 128 Kbps, 200 Kbps and 200 Kbps for Home, Pro and ProPlus service plans, respectively. If this is acceptable to you, a Ku dish will be installed. The decision to use the Ku satellite, if necessary, will be made by the installer when they are at your home. They will inform you if this is the case.
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