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What happens if the Hills product is damaged or incorrect when my client receives it? How do I handle returns?

April 26, 2017client damaged happens Hill Product returns

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What happens if the Hills product is damaged or incorrect when my client receives it? How do I handle returns?

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If the product received is damaged or incorrect, the client can call you directly or call VetSource at (877)738-4443 and we’ll give instructions so the product can be replaced or refunded immediately. We will honor a 100% customer service satisfaction standard on all Hill’s Pet Nutrition products. If the client wants to return the product directly to the hospital for a replacement, VetSource will restock the product for you. You should then contact VetSource at (877)738-8883 and let them know that a product was replaced for a client.