What happens if the “heartbeat” is interrupted or lost?
If the cable is removed or the “heartbeat” lost for more than 3 minutes, the secondary decoder loses video & audio until the cable is replaced or the “heartbeat” resumed. For the first 5 minutes after the “heartbeat” has been lost, the following error message is shown in the TV2 environment – “XtraView Activation. Waiting for communication from Primary Decoder….” If the “heartbeat” is not resumed within 5 minutes, the error message advises that “you may need to check XtraView set-ups, cables, connections and/or power statuses.” That message will remain until the problem is resolved. There is no impact to the primary decoder if the “heartbeat” is lost.
