What happens if the client is not computer literate, or does not have access to or own a computer?
MassDEP recognizes that some clients are reluctant to authorize the use of eDEP for their submittals for a number of reasons. However, electronic business processes are becoming the normal way of doing business rather than the exception. MassDEP is committed to working with the regulated community over the next 18 months to ease the transition and address the clients’ concerns.
