What happens if the card is lost or stolen?
Cardholders must call the toll-free customer service number (866-363-4134) to report a lost or stolen card. A new card will be issued and any remaining balance will be transferred to the new card. The cardholder will not be responsible for any fraudulent activity that occurs on the card, provided the card is reported missing in a timely manner, and the cardholder has not shared the card or PIN with anyone.
Liberty provides 24-hour toll-free support. Recipient should immediately report any problems or a lost or stolen card by calling 1-866-244-5360. A replacement card will be issued and any available balance will be transferred to the new card, less the $5.00 lost/stolen fee that will be deducted from the card’s available balance (a new card issuance fee may also apply). As long as the lost or stolen card is reported immediately, the cardholder is not responsible for any unauthorized merchant charges.
Employees should call the toll-free customer service number, 1-800-710-4785, to notify Spectrum Customer Service that the card has been lost or stolen. This will prevent it from being used by unauthorized people. They will then issue a replacement card and any remaining balance will be transferred to the new card. A card will not be re-issued if its status is anything other than “active.
