What happens if the amount due for an e-bill exceeds the maximum amount automatically paid?
If the amount due for an e-Bill exceeds the maximum amount set for automatically paying an e-Bill, Bill Pay does not automatically make the payment. You receive a message in Online Banking Mail letting you know that the e-Bill’s amount due exceeds the maximum amount to be automatically paid. You can then make the payment from the Bill Pay Center page or by some other means. If you think that the amount due is incorrect, contact the Pay To account.
If the minimum amount due for an e-bill exceeds the maximum amount set for Auto-Pay, our Online Bill Pay service does not automatically schedule the payment. You receive a message letting you know that the e-bill’s minimum amount due exceeds the maximum amount automatically paid. Make the payment through the Make Payments – Single Payments or Make Payments – Multiple Payments page or by some other means. If you think that the amount due is incorrect, contact the payee.
