What happens if tenants and councils are unable to resolve their dispute about the compact locally?
Tenants should refer to their local compact in the first instance as set out above. They may also wish to refer to the National Framework for Tenant Participation Compacts, first published by the Department in June 1999 and National Framework for Tenant Participation Compacts in March 2005. However, if the parties involved are unable to resolve their dispute in this way, independent mediation and arbitration services are available, the details of which can be found in the Resolving disputes between council landlords and tenants on using Tenant Participation Compacts to resolve disputes between Council Landlords and Tenants.
