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What happens if SpamPatrol detects a virus but the document contained important information which the customer needed urgently?

April 26, 2017customer detects DOCUMENT happens needed spampatrol virus

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What happens if SpamPatrol detects a virus but the document contained important information which the customer needed urgently?

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Infected email are kept in a secure area for 14 days. Emails can also be released by the customer to the intended address through the secure customer portal.