What happens if something goes wrong?
If all or part of your package holiday cannot be delivered as stipulated in the travel documents or if no replacement event can be arranged, whose differences in comparison to what you have reserved are insignificant to you (such as a hotel of the same class and similar location), you have the right to cancel. You will receive a refund of everything you have paid, less the value of any parts of the event you have been able to use already. If an error occurs after departure, please try to have this corrected on site (at the hotel, for instance). If you wish to file a complaint afterwards, you must first contact the booking venue. A claim for a price reduction or compensation must be submitted as soon as possible and not later than 2 months after returning home, unless there is a particular reason for dealing with the matter at a later date.
