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What happens if someone I ask not to smoke on my premises/vehicle, displays aggressive behaviour towards me or my staff?

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What happens if someone I ask not to smoke on my premises/vehicle, displays aggressive behaviour towards me or my staff?

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Personal safety is paramount. However this does not mean you do not have a responsibilty to take reasonable steps to stop people from smoking on your premises. If is suggested that you deal with such people as you would with customers/passengers who display unacceptable behaviour or violate the law in some other way. It is recommended that you draft a policy on how you would deal with such an incident and fully brief your staff. Further guidance on what is considered to be reasonable steps.

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