What happens if products are found defective ?
We guarantee total money back or a free replacement of products as per the customer desire. The defective product with the packaging material should be sent back to us in sealed envelope with a written complaint of the customer mentioning the nature of the defect. Decision of total money back or free replacement would be taken by the company after inspecting the defective product. The company shall not take any responsibility to send the compensation (cash or kind) to the customer and the customer shall collect the compensation in cash or kind from our nearest branch office.
