What happens if Optus cannot take a monthly payment from my cheque/savings account or credit card?
If you are on direct debit and have insufficient funds available in your credit card, cheque or savings account or the details you have provided are incorrect when we attempt to retrieve funds, we will email notification of this decline to your primary email address. Your Optus Broadband account (and for Optus Fusion and Optus ‘yes’ Fusion customers your Telephony account) will automatically become suspended and a dishonour fee of $22 will be incurred. If you attempt to access the Internet whilst your account is suspended, you will be given the opportunity to update your account details via ServiceNet. ServiceNet will assist you to update your billing details and reactivate your account simply by following the instructions provided. Alternatively, you can call Optus Customer Care on 133 343 to update your details. Note: Customers on an Optus Fusion plan will need to contact Customer Care to update their payment details. For customers on an Optus Fusion or Optus ‘yes’ Fusion plan, your
If you have insufficient funds available in your cheque/savings account or the details you have provided are incorrect when we attempt to retrieve funds, we will email notification of this decline to your primary email address. Your Optus Broadband account (and for Optus Fusion and Optus ‘yes’ Fusion customers your Telephony account) will automatically become suspended and a dishonour fee of $22 will be incurred. You will not be able to connect to the service until the account details are updated and any outstanding accounts paid. You will need to call Optus Customer Care on 1300 300 693 to update your details. For customers on an Optus Fusion or Optus ‘yes’ Fusion plan, your Broadband service may be cancelled if you fail to pay your monthly account or you have insufficient funds available in your credit card, cheque or savings account or the details you have provided are incorrect when we attempt to retrieve funds.
